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The Consultant/ A timeless lesson |
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Timeless lesson on how consultants can make a difference for an organization....
Last
week, we took some friends out to a new restaurant, and noticed that
the waiter who took our order carried a spoon in his shirt pocket.
It
seemed a little strange. When the busboy brought our water and
utensils, I noticed he also had a spoon in his shirt pocket. Then I
looked around and saw that all the staff had spoons in their pockets.
When the waiter came back to serve our soup I asked, Why the spoon?"
Well," he explained, "the restaurant's owners hired Andersen Consulting to revamp all our processes.
After several months of analysis, they concluded that the spoon was the
most frequently dropped utensil. It represents a drop frequency of
approximately 3 spoons per table per hour. If our personnel are
better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift."
As
luck would have it, I dropped my spoon and he was able to replace it
with his spare. "I'll get another spoon next time I go to the kitchen
instead of making an extra trip to get it right now."
I was impressed.
I also noticed that there was a string hanging out of the waiter's fly.
Looking
around, I noticed that all the waiters had the same string hanging from
their flies. So before he walked off, I asked the waiter: "Excuse me,
but can you tell me why you have that string right there?"
"Oh, certainly!" Then he lowered his voice. "Not everyone is so observant.
That
consulting firm I mentioned earlier, also found out that we can save
time in the restroom. By tying this string to the tip of your "you know
what", we can pull it out without touching it and eliminate the need to
wash
our hands, shortening the time spent in the restroom by 76.39 percent."
"After you get it out, how do you put it back?" I asked.
"Well," he whispered, "I don't know about the others, but I use the spoon."
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